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ABOUT ME
Personal
I worked for Lloyds Bank for many
years and received numerous promotions, culminating in
becoming both a Business Banking Manager and Customer
Service Banking Manager. After a short career break I
became a Contact Centre Administrator for Cims Ltd (now
Affinion Group), where my role expanded to become
resource planning forecaster, for calls, staff and
finances.
Experience
With my vast experience in both
Banking and Call Centre Resource Planning I have set up
Excel spreadsheets to gather information to create
bespoke reports for Management Information. I have also
developed and used database information again for
Management Information reports. I am used to analysing
accounts and other financial information. In order to
produce such reports and analyse data, a huge amount of
data entry is needed. I enjoy doing this, streamlining
spreadsheets/databases as I create user friendly
systems.
Skills
My main skills are data analysis,
creating reports and problem solving.
Microsoft Excel to advanced standards
using complicated formula and also macros for ease of
use.
A working knowledge of Access
databases, MS Word and PowerPoint.
A good knowledge of finance.
Excellent interpersonal skills.
An extremely effective communicator. |