ABOUT ME

Personal

I worked for Lloyds Bank for many years and received numerous promotions, culminating in becoming both a Business Banking Manager and Customer Service Banking Manager. After a short career break I became a Contact Centre Administrator for Cims Ltd (now Affinion Group), where my role expanded to become resource planning forecaster, for calls, staff and finances.

Experience

With my vast experience in both Banking and Call Centre Resource Planning I have set up Excel spreadsheets to gather information to create bespoke reports for Management Information. I have also developed and used database information again for Management Information reports. I am used to analysing accounts and other financial information. In order to produce such reports and analyse data, a huge amount of data entry is needed. I enjoy doing this, streamlining spreadsheets/databases as I create user friendly systems.   

Skills

My main skills are data analysis, creating reports and problem solving.

Microsoft Excel to advanced standards using complicated formula and also macros for ease of use.

A working knowledge of Access databases, MS Word and PowerPoint.

A good knowledge of finance.

Excellent interpersonal skills.

An extremely effective communicator.